MHS Software Support
Tel: 1.800.496.8324 or +1.416.492.2627
Fax: 1.888.540.4484 or +1.416.492.3343
In the UK: 0845 601 7603 (9:00 am to 5:00 pm GMT)
or 0800 917 9552 (2:00 pm to 11:00 pm GMT)
For general inquiries about products, services, status of orders, or accounts, contact firstname.lastname@example.org. In the U.K. contact email@example.com.
For quotes on shipping and handling charges for international orders, contact firstname.lastname@example.org.
For questions or assistance with online or software products, contact us at email@example.com.
Research and Development
For research requests or technical information about our assessment tools, contact firstname.lastname@example.org
For data collection requests or opportunities, contact email@example.com.
If you are experiencing technical difficulties, contact firstname.lastname@example.org.
The MHS Assessments team is here to answer any of your questions about our assessments, from inquiries about norming and validity, to customized projects requiring large-scale implementation.
Inquiries about using assessments in your organization, whether it be for selection, coaching, or anything in between, should be addressed to email@example.com or call 1-800-456-3003 to speak with a partner relations consultant in your area.
Inquiries about developing new tools or using our existing assessments in research studies should be sent to
firstname.lastname@example.org or call us at 1-800-456-3003.
EI Assessment Training and Certification
Since our assessments require certification, we offer a number of options for certification and training in the various tools. Inquiries about certification and training should be addressed to Daniela Kwiatkowski:
Daniela.Kwiatkowski@mhs.com: (416) 492-2627, ext. 327.
United Kingdom, Europe, and South Africa
Inquiries from the United Kingdom, Europe, and South Africa should be addressed to Helen Jarvis at our UK office:
Helen.Jarvis@mhs.com: 44(0)7825139343 or 1-800-456-3003.
Inquiries from other international countries should be addressed to Angelica Tellez:
Angelica.Tellez@mhs.com : (416) 492-2627, ext 286, or 1-800-456-3003.
To purchase one of our assessments or tools, please contact our client services department:
US: email@example.com : 1-800-456-3003
CDN: firstname.lastname@example.org : 1-800-268-6011
UK & Europe: email@example.com : 0845 601 7603
International: firstname.lastname@example.org : +1-416-492-2627
A complex password contains eight (8) or more characters with at least three of the following:
You can request your password to be reset by providing your User Name and an email with instructions will be sent to the email address you provided during registration.
As a User, you have been authorized and provided a Username and password to gain access to the EQ-i 2.0 Portal (the “Site”) for the purpose of administering MHS instruments to your clients. A “User” is defined as a qualified individual who has been issued an access Username and password by MHS and has commenced administering at least one MHS Assessment.
Except as provided herein, the User agrees not to provide, to any other person, the Username and/or access password. You may provide an individual link to the assessment to respondents for the purpose of completing the administration process.
The User agrees to use and access the website in a manner that will not disrupt, corrupt, or otherwise damage the website. Accordingly, this website shall not be used in a manner that is prohibited by law. Use of this website is subject to compliance with all applicable laws and regulations in your location.
INFORMATION PRIVACY AND SECURITY
The User understands and agrees that the information entered as part of the administration process (including any personal information such as responses to items, scores, and other similar data), will be provided to MHS for the purposes of scoring an assessment’s results and generating reports. The User acknowledges that MHS has no control or influence over the use of any results, clients’ information, or the reports generated after clients complete an assessment.
MHS is committed to protecting the privacy and security of the information transmitted on this website. MHS servers use 128-bit industry-standard Secure Sockets Layer (SSL) encryption which is encryption technology that works with the most current web browsers. SSL encrypts the Administrator’s personal information as well as respondent’s information returned to the Administrator, protecting against disclosure to third parties.
The User acknowledges that the internet is not an absolutely secure medium, and the privacy of the information, communications, and visits to this website cannot be guaranteed.
PRINTING AND DOWNLOADING
The site allows the printing of one (1) of each of the purchased MHS assessments for use with the intended respondent and for the purpose of administration and scoring. The purchased forms will be downloadable as a portable document form (PDF) and is uniquely identified and numbered and is only available for use by the authorized User of the site. Any unauthorized reproduction of the form(s) is not permitted. The User is expressly prohibited from copying, duplicating, or downloading MHS services or materials, including MHS assessments in any other manner.
Please contact MHS customer service at email@example.com if you require more information about MHS online services. If you believe that you have received an unauthorized copy of an MHS form, please contact MHS’ Department of Legal Affairs at firstname.lastname@example.org.
Online or Paper-Based Assessment
MHS supports both online and paper-based assessment administration. Should you choose to use paper-based assessment administrations, you will be responsible for all additional costs associated with printing the assessment materials.
The tokens that a User has purchased for MHS products will not expire as long as the User’s account is active. The tokens will only revert to MHS if there has been no account activity for one (1) year.
In the event of account inactivity that lasts for a period of one (1) year, MHS will notify the User via email that the account will be declared dormant. If the User does not reply to the email with alternate instructions—and if there is still no activity within the account—then MHS will declare the account as being dormant. Upon this dormancy, any tokens associated with the account will be reclaimed by MHS.
If the User has purchased tokens that they no longer wish to use, they are entitled to a full refund of the purchase price of the unused tokens if they contact MHS Client Services within thirty (30) days of token purchase.
If the thirty (30) days have passed, the User is entitled to a credit for the purchase price of the unused tokens if they contact MHS Client Services within ninety (90) days of token purchase. This credit can be used toward the purchase of any MHS product.
After ninety (90) days the User may not return or exchange tokens, but may use them only to purchase products that are sold through the portal with specified token prices and account dormancy policies apply.
MHS reserves the right to change the price in tokens (i.e., the number of tokens required to purchase a product) and the price of tokens (i.e., the amount in legal currency required to purchase an individual token) at any time.
DISCLAIMER - DISCONTINUATION OF TOKENS
Should MHS business needs, model and practices migrate away from the use of tokens for purchase, MHS reserves the rights to discontinue and terminate the use of tokens. Any tokens held by Users in the event of discontinuation of tokens, shall be converted to a credit toward the purchase of any MHS product.
The information included in this website and the reports generated through the administration process do not constitute, and shall not be considered, the advice, recommendation, assessment, or endorsement of MHS. MHS shall not be liable for any third party claims based on the use of an assessment. The instruments and the contents of this website are provided on an “As Is” basis only. To the extent permitted by law, any statutory or implied warranty of merchantability or fitness for a particular purpose are completely denied and disclaimed. MHS EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF ANY INFORMATION, PRODUCTS, SERVICES OR THE SITE; AND (2) ANY WARRANTY OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
MHS is the copyright owner of this website and all of the contents of this website. These rights are protected by intellectual property right laws, international treaty provisions, and other applicable national laws. No portion of this website, including the assessments’ information, text, images, audio, or video, and no portion of the assessment, including without limitation, the assessment items and reports may be copied, modified, stored on more than one personal computer, distributed electronically, by the internet, computer software, or by paper, or used in any manner without MHS’ prior written permission.
Any name, logo, trademark, or service mark contained and accessed by this website is owned or licensed by MHS and may not be used in any manner without MHS’ prior written permission. Unauthorized use of all or part of this website or the assessment is strictly prohibited and may result in the violation of MHS’ trademarks, privacy, copyrights, and publicity rights.
This agreement shall be governed by the laws of the Province of Ontario.
By clicking “I Accept” below, you are indicating that you understand and agree to the Terms and Conditions of Use.
If you do not agree with the Terms and Conditions of Use, then click “I Decline”.
Copyright 2017 by MHS, Inc.